Privacy Policy

1. Who We Are

For the purposes of the General Data Protection Regulation (UK GDPR), the Data Controller is:

2. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, email address, phone number, and postal address (e.g., when you fill out a "Get a Free Quote" form or book a service).
• Service Information: Details regarding the specific electrical services you require (e.g., EV charger installation, rewiring, solar panel inquiry).
• Technical Data: IP address, browser type, version, and operating system, collected automatically via cookies to help us improve website performance.

3. How We Use Your Data

We collect your data for the following lawful purposes:

• To Provide Services: To carry out the electrical work, testing, or inspections you have requested.
• Communication: To contact you with quotes, appointment confirmations, or invoices.
• Legal Obligations: To keep records of work carried out for tax purposes and compliance with electrical safety regulations (e.g., NICEIC certification).
• Customer Service: To respond to your inquiries or support requests.

4. How We Share Your Data

We do not sell your personal data to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted subcontractors or suppliers (e.g., to order specific parts for your job) strictly for the purpose of completing your work.
• Regulatory Bodies: If required to register your electrical installation with building control or certification bodies (such as NICEIC).
• Legal Requirements: If required by law to disclose information to government or law enforcement agencies.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and contractors who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers for tax purposes.

7. Your Legal Rights

Under the UK GDPR, you have rights including:

• The right to access: You can ask for copies of your personal data.
• The right to rectification: You can ask us to correct inaccurate information.
• The right to erasure: You can ask us to delete your data in certain circumstances.
• The right to restrict processing: You can ask us to limit how we use your data.

To exercise any of these rights, please contact us at info@jselectricalswindon.co.uk.

8. Cookies

Our website may use cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site. You can choose to disable cookies through your browser settings, though this may affect the functionality of the website.

9. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@jselectricalswindon.co.uk
• By phone: +44 7883 307 308
• By mail: 30 Commercial Road, Swindon, England, SN1 5NS